The reply from AT&T to the CR article:
We take this seriously and we continually look for new ways to improve the customer experience.
This is not new. These are the same old ways people have been relying on for service since mobile phones began.
The fact is wireless customers have choices and a record number of them chose AT&T in the third quarter, significantly more than our competitors.
It’s the iPhone stupid. Wait ’til Verizon gets it.
Hard data from independent drive tests confirms AT&T has the nation’s fastest mobile broadband network with our nearest competitor 20 percent slower on average nationwide and our largest competitor 60 percent slower on average nationwide.
Independent that you commissioned? Go ahead, toot your horn about the only statistic that the Consumer Report test didn’t address. It’s all you’ve got going for you.
And, our dropped call rate is within 1/10 of a percent – the equivalent of just one call in a thousand – of the industry leader.
Still way too many.